At Kryvalnorix, we value your privacy and are committed to protecting your personal data while providing a smooth and reliable shopping experience.
This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you visit our website (kryvalnorix.com) or make a purchase.

By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. Information We Collect

We collect different types of information to process your orders and improve our services.

a) Personal Information
When you place an order, create an account or contact us, we may collect:

  • Name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Order details and purchase history

b) Payment Information
Payments are processed by trusted third-party payment processors (such as card processors or PayPal, where available).

  • We do not store your full card number or security code on our servers.

  • We may receive limited transaction details (e.g. payment status, method used) to confirm and process your order.

c) Website Usage Data
When you browse our site, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed, time spent on pages and referring/exit pages

  • General location based on IP (e.g. country or region)

This helps us understand how visitors use our site and improve performance, security and user experience.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver orders

    • Managing payments, fees and charges

    • Delivering products and handling orders, returns or complaints

    • Sending order confirmations, shipping updates and service messages

  • To provide customer service

    • Responding to your enquiries and providing support

  • To improve our website and services

    • Analysing how visitors use the site

    • Fixing issues and improving layout, performance and functionality

  • For marketing (where permitted)

    • If you have opted in, we may send you emails about promotions, special offers or new products

    • You can unsubscribe from marketing at any time (see Section 6)

We process your data on legal bases such as:

  • Performance of a contract (e.g. fulfilling your order)

  • Compliance with legal obligations (e.g. tax and accounting rules)

  • Legitimate interests (e.g. improving our site, preventing fraud)

  • Consent (e.g. for marketing emails, certain cookies where required)

3. Cookies and Tracking Technologies

We use cookies and similar technologies to help our website function properly and to understand how it is used.

Types of cookies we may use include:

  • Essential cookies – Required for basic site functions (e.g. keeping items in your basket, enabling checkout).

  • Analytics cookies – Help us understand how visitors use our website (for example, via tools like Google Analytics).

  • Marketing / advertising cookies – Used to show relevant ads or measure the effectiveness of campaigns, where applicable.

You can manage or disable cookies in your browser settings. Please note that disabling certain cookies may affect the functionality of the website (for example, checkout may not work correctly).

4. How We Protect Your Information

We take appropriate technical and organisational measures to help protect your personal data, including:

  • Encryption – Sensitive information (such as payment data during checkout) is transmitted using SSL/HTTPS.

  • Secure servers – Our website is hosted on secure servers with access controls in place.

  • Limited access – Personal data is only accessed by authorised personnel who need it to perform their duties.

However, no method of transmission over the internet or electronic storage is completely risk-free. While we strive to protect your data, we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell or rent your personal data to third parties.

We may share your information with:

  • Service providers – Trusted third parties who help us operate our business, such as:

    • Payment processors

    • Courier and logistics companies

    • IT and hosting providers

    • Email and marketing platforms (for opt-in communications)

These providers are required to use your data only as necessary to perform services on our behalf and to keep it confidential.

  • Legal and compliance purposes – We may disclose information where required to do so by law, regulation or legal process, or to protect our rights, customers, or others (for example, in relation to fraud prevention or law enforcement requests).

6. Your Rights and Choices

Depending on your location (including the UK and EU/EEA), you may have the following rights over your personal data:

  • Access – Request a copy of the personal data we hold about you.

  • Correction – Ask us to correct inaccurate or incomplete information.

  • Deletion – Request that we delete your personal data in certain circumstances.

  • Restriction – Ask us to limit how we process your data in specific situations.

  • Objection – Object to certain types of processing, such as direct marketing.

  • Data portability – Request your personal data in a commonly used, machine-readable format, where applicable.

To exercise any of these rights, contact us at support@kryvalnorix.com. We may need to verify your identity before responding.

Marketing emails

  • If you no longer wish to receive promotional emails, you can click the “unsubscribe” link at the bottom of any marketing email or contact us directly.

  • Even if you opt out of marketing, we may still send you service emails related to your orders (e.g. order confirmation, shipping updates).

7. Retention of Data

We keep your personal data only for as long as necessary to:

  • Fulfil the purposes described in this Privacy Policy

  • Comply with legal, accounting or reporting requirements

  • Resolve disputes and enforce agreements

After this period, we will either delete or anonymise your data so that it can no longer be linked to you.

8. Third-Party Websites

Our website may contain links to third-party websites (for example, courier tracking pages or external resources).

This Privacy Policy only applies to kryvalnorix.com. We are not responsible for the privacy practices, content or security of third-party websites. We recommend that you review the privacy policies of any such sites you visit.

9. Children’s Privacy

Our website and services are not intended for children under 16 years of age, and we do not knowingly collect personal data from children.

If you believe that a child under 16 has provided us with personal information, please contact us and we will take steps to delete such data where required.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

  • Any changes will be posted on this page.

  • The “Last Updated” date at the bottom of the policy will show when it was last revised.

We encourage you to review this page periodically to stay informed about how we collect and use your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: support@kryvalnorix.com

  • Phone: 079 3788 0414

  • Address: 3 Old Farm Close, Cawston, Rugby, CV22 7XF, United Kingdom

Thank you for choosing Kryvalnorix.