1. How long does shipping take?

Orders are processed within 1–3 business days, and delivery across the UK usually takes 2–7 business days.

2. Do you offer free shipping?

Yes! We offer FREE shipping within the United Kingdom.

3. Can I track my order?

Absolutely. Once your order ships, you’ll receive a tracking link by email within 24–48 hours.

4. What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • PayPal
  • American Express
  • Visa Electron

All payments are processed securely.

5. Is my payment information secure?

Yes. Our store uses SSL encryption and secure payment gateways to protect your personal and payment information.

6. Can I cancel my order?

Yes, but cancellations are only possible before processing begins. Please contact us immediately after placing your order.

7. What is your return policy?

We accept returns within 30 days of delivery for unused items in original packaging.

8. Do you charge a restocking fee?

No. Kryvalnorix does not charge any restocking fees.

9. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

10. How long do refunds take?

Approved refunds are processed within 10 business days to your original payment method.

11. What if my item arrives damaged?

Please contact us immediately with photos of the damaged item, and we’ll assist you with a replacement or refund.

12. How can I contact customer support?

📧 support@kryvalnorix.com
📞 +44 7594 938510