Refund Policy
At Kryvalnorix, we are committed to ensuring you are completely satisfied with your purchase.
Our Return & Refund Policy is designed to make the process simple, transparent, and hassle-free for all customers within the United Kingdom.
Returns
Eligibility for Returns
To qualify for a return:
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unopened, and in their original packaging with all tags attached.
The following items are not eligible for return:
- Personalized or custom-made items
- Final sale or clearance items
- Gift cards
Please check individual product descriptions for any specific return exclusions.
How to Initiate a Return
To start a return, please contact our support team:
📧 Email: support@kryvalnorix.com
📞 Phone: +44 7594 938510
Please include:
- Your order number
- Reason for the return
Once your request is approved, we will provide return instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or defective.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Return & Refund Details
| Policy Item | Details |
|---|---|
| Return Window | 30 days from delivery |
| Refund Processing Time | Up to 10 business days after approval |
| Restocking Fee | No Restocking Fee |
| Return Method | By mail |
| Return Shipping Label | Customer responsibility unless item is defective |
| Currency | GBP (£) |
Refunds
Refund Processing
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
Approved refunds are processed within 10 business days and issued to the original payment method.
Please note that banks or payment providers may require additional time to process and post the refund to your account.
Partial Refunds
Partial refunds may be granted if:
- The item is returned damaged or not in its original condition
- Parts are missing for reasons not caused by our error
Non-Refundable Items
The following items are non-refundable:
- Shipping costs
- Gift cards
- Final sale or clearance products
Late or Missing Refunds
If you haven’t received your refund yet:
- Recheck your bank account
- Contact your credit card provider or bank, as processing times can vary
If you still have not received your refund, please contact us:
📧 support@kryvalnorix.com
📞 +44 7594 938510
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange for the same item, please contact our support team for assistance.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@kryvalnorix.com
Phone:+447594938510
Address: 3 Old Farm Close, Cawston, Rugby, CV22 7XF, United Kingdom
Thank you for shopping with Kryvalnorix. We appreciate your trust and will always do our best to resolve any issues fairly and promptly.