At Kryvalnorix, we aim to process and deliver your order as quickly and efficiently as possible. Please review the information below for details on processing times, shipping rates and delivery options.

1. Processing Time

  • We typically process orders within 2–4 business days of receiving your order.

  • Each order is checked and prepared before it is shipped.

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where tracking is available).

  • Orders placed on weekends or public holidays are processed on the next business day.

  • Some custom, pre-order or special-order items may require additional processing time. Any extended handling times will be indicated on the relevant product page where possible.

2. Shipping Rates & Delivery Times

We offer straightforward shipping options for both UK and selected international destinations.
The exact shipping cost for your order will be calculated and shown at checkout before you complete your purchase.

United Kingdom

  • Standard Delivery: Typically 3–7 business days after dispatch.

International Orders

  • Shipping times vary by destination and will be displayed or estimated at checkout (where international shipping is available).

Please note that delivery timeframes are estimates and may be affected by factors such as courier delays, peak periods, weather conditions, or customs processing for international orders.

3. Shipping Partners

We work with trusted carriers to deliver your orders safely and efficiently. Depending on the destination and type of product, these may include:

  • Royal Mail

  • DPD

  • Hermes/Evri

  • Other reputable courier services where appropriate

The carrier used for your order may vary based on service availability, size and weight.

Once your order has shipped, you will receive a tracking number (where tracking is available) so you can monitor the delivery status.

4. Order Tracking

  • After your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number (if applicable).

  • You can use this tracking number on the carrier’s website to view the latest status of your parcel.

  • Please allow up to 24 hours after receiving your tracking details for information to appear or update in the carrier’s system.

If you are unable to locate your tracking email, please check your spam/junk folder or contact us for assistance.

5. Shipping Address

Please ensure that the shipping address entered at checkout is complete and accurate.

  • We cannot usually change or redirect a package once it has been shipped.

  • Incorrect or incomplete addresses may result in delays, additional charges or the package being returned to us.

If you notice an error in your shipping address, contact us as soon as possible at support@kryvalnorix.com before your order has been processed or dispatched. We will do our best to update the details if the order has not yet been shipped.

6. Lost or Damaged Items

We take care to package your items securely. However, on rare occasions parcels may be delayed or damaged in transit.

If:

  • Your order has not arrived within the expected delivery timeframe, or

  • Your order arrives damaged or appears to be defective,

please contact us within 7 days of the expected or actual delivery date at support@kryvalnorix.com, including:

  • Your order number

  • A description of the issue

  • Clear photos of the packaging and item (for damage claims, where possible)

We will investigate the issue with the carrier and, where appropriate and in line with our policies, arrange a replacement or refund.

7. Customs & Import Taxes (International Orders)

For international orders, please be aware that:

  • Customs fees, import duties, taxes and other charges may be applied by your local customs authorities.

  • These charges are not included in our product prices or shipping fees and are typically the responsibility of the recipient.

  • Customs policies vary widely between countries, so we recommend checking with your local customs office for more information before placing an order if you are unsure.

Delays caused by customs inspections or clearance procedures are outside our control and may extend delivery times.

8. Contact Us

If you have any questions regarding our Shipping Policy or require help with an existing order, please contact us:

  • Email: support@kryvalnorix.com

  • Phone: 079 3788 0414

  • Address: 3 Old Farm Close, Cawston, Rugby, CV22 7XF, United Kingdom