Product condition

All products sold on Kryvalnorix are brand new unless a product page clearly states otherwise.

Manufacturer brand information

Brand names such as Bosch, Hisense, LG, eufy, Dreame, Fisher & Paykel, and Fridgemaster are used to identify the original manufacturer and product model. Kryvalnorix is the retailer and customer support contact for orders placed on this store. Kryvalnorix does not represent itself as the manufacturer of third-party branded appliances.

Warranty support

Where a manufacturer warranty applies, warranty length and coverage depend on the manufacturer’s terms for that product. Keep your order confirmation, serial number, and product documents as they may be needed for warranty support.

Faulty or damaged items

If an item arrives damaged, faulty, or different from what you ordered, contact support@kryvalnorix.com as soon as possible with your order number, photos, and a description of the issue.

What warranty may not cover

Warranty support may not cover accidental damage, misuse, unauthorised repair, incorrect installation, or normal wear and tear. This does not affect your statutory rights under UK consumer law.