FAQs

Welcome to our FAQ page. Here you’ll find answers to common questions about our products, orders, shipping, returns and support.
If you need further help, you can always contact us at support@kryvalnorix.com.

What kind of products do you sell?

Kryvalnorix offers a selection of home and lifestyle products for everyday use in UK households, including:

Home appliances and kitchen equipment
Cleaning and floor-care devices (such as robot vacuums)
Household and practical accessories

Our goal is to provide useful, reliable items with clear information so you know what you are ordering.

Are your products new? Do they come with a warranty?

Unless clearly stated otherwise on the product page, items are sold as new.

Any warranty or guarantee depends on the specific product and manufacturer. Where applicable, details such as warranty length or coverage will be shown in the product description or documentation supplied with the item.

If you need clarification about a specific product, please contact us before ordering.

Where are you based?

Kryvalnorix is a UK-based online store.

Address:
3 Old Farm Close, Cawston, Rugby, CV22 7XF, United Kingdom

How long does shipping take?

We process most orders within 2–4 business days after you place your order. Once dispatched, you will receive a shipping confirmation email with tracking details (where tracking is available).

Estimated delivery times:

United Kingdom: Standard delivery is typically 3–7 business days after dispatch.
International orders: Delivery times vary by destination and will be shown or estimated at checkout.

Please note that delivery times can be affected by factors such as weekends, public holidays, carrier delays or customs processing.

Do you offer free shipping?

We aim to keep shipping straightforward and transparent.

We currently offer free standard shipping on many UK orders, as shown on our website.
Any shipping costs or surcharges (for example, for certain locations or international deliveries) are clearly displayed at checkout before you complete your purchase.

Always check the final amount at checkout to see the exact shipping cost for your order.

Do you ship internationally?

Yes, we ship to selected countries outside the UK where shipping and product regulations permit.

Please note:

Shipping availability and rates for your country will be shown at checkout if supported.
Customs duties, import taxes and fees may apply depending on your location. These charges are usually the responsibility of the recipient. We recommend checking local customs rules if you are unsure.

Can I track my order?

Yes. Once your order has been dispatched, you will receive an email with a tracking number (where tracking is available).

You can use this number on the carrier’s tracking page to monitor the status and estimated delivery of your parcel. It may take up to 24 hours for tracking updates to appear after the label is created.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at support@kryvalnorix.com with your order number.

If your order has not yet been processed or dispatched, we’ll do our best to update or cancel it.
If your order has already shipped, we may not be able to change it, but you may still be able to return the item in line with our Returns & Refund Policy.

What is your returns and refund policy?

We want you to be satisfied with your purchase. We accept returns within 30 days of purchase, provided that:

The item is in its original condition and packaging
The item shows no signs of heavy use or damage beyond what is needed to inspect it

To start a return:

Contact us at support@kryvalnorix.com (or via our contact page) with your order number and details.
Wait for confirmation and return instructions.
Send the item back to us; in most cases, customers are responsible for return shipping costs. Shipping fees are generally non-refundable.

Once we receive and inspect your return, we’ll let you know if the refund is approved. Approved refunds are processed back to your original payment method, usually within 7–10 business days, depending on your bank or payment provider.

Some items may be non-returnable (for example, custom items, certain clearance products or where clearly marked on the product page). Please always check the specific product description and our full Refund Policy.

What if my item arrives damaged or faulty?

If your order arrives damaged or defective, please contact us as soon as possible with:

Your order number
A description of the issue
Clear photos of the item and packaging

This helps us investigate with the courier or supplier.

We generally ask to be notified within 7 days of delivery so that we can resolve the issue promptly and, where appropriate, offer a replacement or refund in line with our policies.

My order hasn’t arrived. What should I do?

If your order has not arrived within the estimated delivery window:

Check the tracking link in your shipping confirmation email.
Verify that the delivery address on your order is correct.
Look for any “delivery attempted” or “ready for collection” notices from the courier.

If you still cannot locate your parcel, please contact us with your order number and tracking number, and we will investigate with the carrier.

How is my order packaged?

We aim to package all items securely to reduce the risk of damage in transit, using sturdy boxes and appropriate protective materials.

Where possible, we use packaging that can be reused or recycled, but the exact packaging may vary depending on the product and supplier.

Do you offer discounts or promotions?

From time to time, we may offer:

Introductory discounts for newsletter subscribers
Seasonal sales or limited-time promotions
Bundle or multi-buy offers on selected products

Any active offers will be clearly shown on our website, in newsletters or at checkout. Terms and conditions vary by promotion and may change over time.

How can I contact customer service?

If you have any questions about products, orders or after-sales support, you can contact us using the details below:

Email: support@kryvalnorix.com
Phone: +447594938510
Address: 3 Old Farm Close, Cawston, Rugby, CV22 7XF, United Kingdom
Customer service hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)

We aim to respond as quickly as possible during business hours.